Last Updated: June 27, 2026
At GrabU, we strive to deliver fresh groceries and produce from your local supermarkets. Due to the perishable nature of grocery products, we operate under the following refund and cancellation guidelines:
You can cancel an order within 2 minutes of placing it on the Customer App. Once a partner supermarket has accepted the order and started packaging it, cancellation is no longer possible, and the transaction is non-refundable.
If you receive item coordinates that do not match your cart, or items that are damaged or spoiled (e.g., fresh produce quality issues), please contact support at support@grabu.app within 1 hour of delivery. You must provide a photo of the damaged items.
Approved refunds are credited back to the original payment source (UPI bank account, Credit/Debit card) within 5–7 working days, subject to bank processing cycles.